Cancellation policy

Ambry VIP Membership: Subscription and Cancellation Policy

Last updated: September 2026

This policy applies to the Ambry VIP Membership offered by Ecom Spider LLC through ambryco.com. By purchasing the Ambry VIP Membership you agree to the recurring billing terms below.

1. Membership Billing

The Ambry VIP Membership is a monthly recurring membership billed at $39.99 USD every 30 days. Your first payment is charged at checkout when you purchase the membership. You will be charged $39.99 now and every 30 days thereafter until you cancel.

Recurring billing disclosure: by placing your monthly recurring order of Ambry VIP Membership, you will be charged $39.99 now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to each transaction and a receipt after each successful transaction. There are no free trials. Nothing is pre-selected: you only become a member by adding the membership to your cart and completing checkout.

2. What Is Included

While your membership is active and in good standing, the Ambry VIP Membership includes:

  • 50% member pricing on all Ambry products, available in the VIP Club
  • Priority customer support
  • Expedited order processing when available
  • Early access to new product launches and limited releases
  • Exclusive seasonal member offers
  • Member-only care guides for senior and large-breed dogs

Benefits may change from time to time and are active only while your membership is current and paid.

3. Automatic Renewal

Your membership renews automatically every 30 days until you cancel. By purchasing it, you authorize Ecom Spider LLC to charge the payment method used at checkout $39.99 USD every 30 days until cancellation.

4. Electronic Notifications and Receipts

You will receive an electronic notification 5 to 7 days before each recurring charge and a receipt after each successful transaction. Please keep the email address on your account accurate and able to receive these notifications.

5. How to Cancel

You may cancel at any time, in any of these ways:

  • Log in to your customer account at ambryco.com and manage your subscription settings, or
  • Email support@ambryco.com with the subject line "Cancel Membership" and your order email, or
  • Submit the form on our Cancel My Membership page.

No phone call is required. Requests are processed within 24 hours on business days and you will receive an email confirmation. To avoid a future charge, submit your request before your next scheduled billing date.

6. Effect of Cancellation

Once your cancellation is processed, no further recurring charges will be applied. Your benefits remain active until the end of the current paid billing period. After that, member pricing and perks are no longer available.

7. Membership Refunds

Membership charges are eligible for refund requests within 14 days of the billing date for that cycle. Contact support@ambryco.com within 14 days of the charge with your name, order email and order number. Refunds are reviewed case by case and, when approved, issued to the original payment method.

8. Pricing or Benefit Changes

We may update the membership price, benefits or terms. If we make a material change to the recurring price or key terms, we will notify active members by email before it takes effect, as required by applicable law. You may cancel if you do not agree with the updated terms.

9. Customer Support

Email: support@ambryco.com
Phone: +1 (307) 218-3119
Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We respond within 24 hours on business days.

Business address: Ecom Spider LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States